Is my mobile compatible with MXit?
MXit runs on thousands of different mobiles, including Windows Mobile, Blackberry & iPhone. Need to check whether your mobile is supported? Simply click here.
My phone was not detected, what now?
Select ‘Choose Phone’ and pick the correct phone.
If we detected it incorrectly, select ‘Choose a different phone model’ & select the correct phone and model.
If your phone was not listed on our download page, click here to send an email to our support team with the make and model of your phone and they will be able to give you an alternative version for your phone.
My Internet/Web browser can’t connect to the MXit download page?
Check that you have enough credit for data access (GPRS/3G) on your mobile network. You can enquire about data billing tariffs directly from your network provider. An easy way to check if you can access data is to try and reach another Web page such as http://www.google.com.
If not you may need to setup your phone’s data connection.
You can also give your service provider’s customer care a call and ask the consultant to send the data settings directly to your phone. It would be advisable to have your mobile phone manufacturer’s make and model handy
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You can also have a look at the Phone Support section on our forum on how to set up your phone
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You can click here for more information.
I can’t finish downloading MXit - the download process has failed.
Check that you have enough free memory available on your phone. You may have to remove some applications or multi-media or use an additional memory card.
I can’t get past the ‘Installing’ phase - the installation process never progresses.
Check that you have enough credit for data (GPRS/3G) access on your mobile network. You can enquire about data billing tariffs directly to your network provider. An easy way to check if you can access data is to try and reach another Web page such as http://www.google.com.
If not you may need to setup your phone’s data connection.
If you have data access, try to download a previous version of MXit. You can download a previous version from the MXit download page under ‘Download a previous version of MXit’
Where do I find MXit on my phone after the download is complete?
Once downloaded, you will find MXit loaded under ‘applications/games’ or ‘Java World’ on your mobile. Open MXit and follow the prompts to register.
How do I get my network’s data (GPRS/3G) settings for my phone?
Click here and follow the prompts
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phone your network provider’s customer care line and ask the consultant to send the data settings directly to your phone. It would be advisable to have your mobile phone’s make and model handy.